Refund Policy

Unused credit

Within 14 days of a top-up, you can ask for a refund if none of that top-up's credit has been spent. Write to [email protected] from your account's email address.

Refunds go back the way you paid: card payments to the same card, crypto to a wallet address you provide. Fees kept by the payment provider may be deducted.

Not refundable

Spent credit, bonus credit from coupons or promotions, and trial credit are not refundable.

Wrong charges

If a technical error took more credit than it should have, write to us and we'll put it back.